I work directly with the CEO, CTO, AI scientist, ML and product engineers. There is no Product Manager and no Researcher, so yes, working on product strategy, vision, roadmap is also a big part of my job.

I did over 15 prospective customer calls, shadowed multiple CS workflows and also looked into the current support platforms, there are a lot of challenges for companies. For example…

Based on the challenges, I decided our product hypothesis will have 3 thematic buckets: