Making customer support automation as simple as writing a document

Writing a Procedure…

A procedure is a set of steps that achieves a task, and one of these steps can be calling another procedure to achieve another task in that step making it a sub procedure.

Today, repetitive work gets done manually or automated with workflows

There are two fundamental ways to complete repetitive customer support tasks in a company: through humans or machines.

• Humans need to be hired, trained, and given Standard Operating Procedures (SOP) to follow.
• Machines currently only execute deterministic tasks/flows that can be expressed as code.

Procedural AI agents provide a vastly superior customer experience.

• More context
• Solution space

🧑‍🎨 Procedure editor markdowns

1. auto-numbering
2. Shift enter creates the second item
3. Tab auto indents to a sublist

Screen Recording 2024-07-11 at 11.41.35.mov

tools input editor.mp4